Order Tracking (Pay Later)

Order Tracking is an option that indicates that the transaction has not yet been paid and will be directed to online tracking. It can be used for orders via messenger store.

To proceed, you must select the client, and the amount tendered must be greater than or equal to the total amount due.

The transactions can be viewed in both the POS Order and New Order tabs.

Order Tracking under POS order tab

1. Transaction using Order Tracking via POS

2. Transaction via messenger store

Order Tracking under New Orders tab

You may or may not need to use the Order Tracking (Pay Later) button if the Clibase Customer Support Team has already integrated your messenger store with Clibase. To use this feature, please coordinate with your account manager.

Select button to view the customer's order.

Select to print a copy of the receipt if the transaction is unpaid, and button to print the receipt if the transaction is paid.

Additionally, you can use the button to direct the transaction to another tab, which will help you track the status of the orders.

Unpaid Transaction

Paid Transaction

Some transactions, particularly unpaid ones, can be settled using the POS system. To do this, tick the box beside the invoice number, then click . To complete the process, navigate to the POS Order tab to settle the bill normally.

If applicable, you may also send the order to the kitchen. Tick the box beside the invoice number and click to transfer the order. Check the Extra Details of the transaction to confirm that the order was successfully sent to the kitchen.

For more details on the Kitchen Display System (KDS), please refer to the POS Advanced Interfaces - Kitchen Display System section.